PolĂtica de privacidadÂ
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1. IDENTIFYING DATA
This Privacy Policy "Privacy Policy") informs users, who contact Mutare, through email and registered users (the "Users") of the Mutare web platform (the "Platform") who access the through the Mutare website (www.mutarelife.com), about the processing of your personal data that MUTARELIFE INC will carry out as the data controller. This Data Protection Policy is part of the Legal Conditions of the Platform managed by MUTARELIFE INC.
In compliance with the duty of information contained in article 1 of Law 6, of 2002, on Access to Information and Electronic Commerce, the following information is reflected below: the company that owns the web domain is MUTARELIFE INC (hereinafter Mutare), domiciled for these purposes at Edison Park, PH Vivendi Towers, Tower 400, Apartment 21-D, Panama; with RUC: 155704036-2-2021 DV. 5. Contact email: [email protected].
Any defined term used that is not expressly defined in the Privacy Policy will have the meaning attributed to it in the Legal Conditions. This Privacy Policy regulates the collection and processing by Mutare of Users' personal data resulting from access to the Platform. THE USER SHOULD CAREFULLY READ THE PRIVACY POLICY AS PART OF THE LEGAL CONDITIONS EACH TIME THEY INTEND TO USE THE PLATFORM OR ANY OF ITS CONTENTS OR ITS SERVICES.
In any case, Mutare reserves the right to modify the Privacy Policy at any time, notifying it in a timely manner when appropriate.
2. USERS
The access and/or use of this portal of Mutare, creator of the website, attributes the condition of USER, who accepts, from said access and/or use, the General Conditions of Use reflected here. The aforementioned Conditions will be applicable regardless of the General Contracting Conditions that, in their case, are mandatory. By entering their personal data, the User guarantees Mutare that said data is correct, complete and truthful and that it refers only to the User and not to third parties.
Mutare is solely responsible for the data of users who request information about the platform and the registration data of Mutare users. If the user requests services from a Facilitator, a direct relationship will be generated with the assigned Facilitator. The Facilitator will be solely responsible for the processing of this data in his professional capacity.
The User is informed that, once the provision of services begins, the Facilitator, in his capacity as an independent professional, will be solely responsible for the Client's data that is collected and generated during the provision of the service. Consequently, his personal data will be processed in accordance with the Facilitator's Privacy Policy (shared by the Facilitator once the provision of services has begun). At that time, Mutare will act solely as a communication platform used by the Facilitator to communicate with the user and, therefore, will have the sole status of service provider and data processor on behalf of and on behalf of the Facilitators.
Sensitive data. The health and medical history data, as well as all the forms sent by name and on behalf of the Facilitator, will be the sole responsibility of the Facilitator. Mutare will not use said data for any other purpose. Exceptionally, Mutare could collect some health data from the User, always subject to their free and express consent (for example, by voluntarily completing satisfaction and quality of service surveys) or if said treatment is necessary for the provision of of the service (eg, by completing certain questions that can be asked in order to identify the most appropriate Facilitator for the User).
3. USE OF THE PORTAL
www.mutarelife.com provides access to a multitude of information, services, programs or data (hereinafter, "the contents") on the Internet belonging to Mutare, creator of the website or its licensors to which the USER may have access. The USER assumes responsibility for the use of the portal. Said responsibility extends to the registration that is necessary to access certain services or contents. In said registry, the USER will be responsible for providing truthful and lawful information. As a consequence of this registration, the USER can be provided with a password for which he will be responsible, agreeing to make diligent and confidential use of it.
The USER undertakes to make appropriate use of the content and services (such as chat services, news, appointment schedules, electronic registration, professional or corporate profile, etc.) that Mutare, creator of the website, offers through its portal and with an enunciative character but not limiting, not to use them to (i) engage in illicit, illegal or contrary to good faith and public order activities; (ii) disseminate content or propaganda of a racist, xenophobic, pornographic-illegal nature, advocating terrorism or an attack on human rights; (iii) cause damage to the physical and logical systems of Mutare, creator of the website, its suppliers or third parties, introduce or spread computer viruses or any other physical or logical systems that are likely to cause the aforementioned damage. ; (iv) try to access and, where appropriate, use the email accounts of other users and modify or manipulate their messages. Mutare, creator of the website, reserves the right to withdraw all those comments and contributions that violate respect for the dignity of the person, that are discriminatory, xenophobic, racist, pornographic, that violate youth or childhood, order or public safety or that, in his opinion, would not be suitable for publication. In any case, Mutare, creator of the website, will not be responsible for the opinions and content expressed by users through forums, chats, electronic records, appointment schedules, professional or corporate profiles or other participation tools.
4. DATA PROTECTION
Mutare, creator of the website, complies with the guidelines of the American Convention on Human Rights (ARTICLE 11), The Organization of American States (OAS) (Comparative Study: Data Protection in the Americas. CP/CAJP-3063/12. 3 of April 2012), of the Privacy and Protection of Personal Data, The Health Insurance Portability and Accountability Act of 1996 of the United States of Privacy and Protection of Personal Data, and the Bill that is found in the Cabinet Council, and ensures the correct use and treatment of the user's personal data. To do this, together with each form for collecting personal data, in the services that the user may request from Mutare, creator of the website, it will let the user know of the existence and acceptance of the particular conditions of the treatment of their data in each case, informing you of the responsibility of the file created, the address of the person in charge, the purpose of the treatment and the data communications to third parties in your case.
Likewise, Mutare, creator of the website, informs that it complies with the guidelines of the Services of the Information Society and Electronic Commerce and will request your consent to the processing of your email for commercial purposes at all times.
5. REGISTRATION PROCEDURE
The User who wishes to access and enjoy the contents and functionalities must previously register as a User in accordance with the provisions of the Legal Conditions. Once registered, you will be able to access the sections of the platform reserved for registered Users through your username and password, without the need to register again.
The first time the User accesses the online platform, they must indicate those issues on which they seek / offer help or assistance for the purpose of assigning a Facilitator / Client. Likewise, once a Facilitator/Customer has been assigned, the User will provide them with the personal data that they freely and responsibly consider appropriate at any time for the purpose of receiving/providing the appropriate help or advice. In accordance with the foregoing, the Facilitators with whom the User decides to contact will be exclusively responsible for the processing of the data that the Users want to provide for these purposes through the Communications.
Personal data will be processed in accordance with the Facilitators' Privacy Policy (shared by the Facilitator once the provision of services has begun). Regarding the personal data obtained by the Facilitator or generated by virtue of the sessions held between the User and the Facilitator, Mutare will act as data processor, will limit itself to providing a hosting service for such data and, where appropriate, provision of search tools or content links.
By registering and using the service provided through the Platform, the User expressly consents to the processing of their personal data (including specially protected data, as well as images, videos or audio) by Mutare for the purposes described above. , as the person in charge of the treatment, and that are related to the management and exploitation of Mutarelife Mutare or its successors or assignees. Mutare is not responsible for the treatment of health data that the User provides through the Platform.
In the event that the Client decides to change the Facilitator, her username and data Those related to the reason for help or assistance will be communicated to the new Facilitator. However, all the information generated on the occasion of the Communications will only be communicated if the User expressly authorizes it. Without prejudice to the fact that the obligation to preserve history is the responsibility of Facilitators only, the User is informed that, in the event of canceling their account, their personal data will be kept for a period of up to five years before their deletion.
The User is also aware that Mutare has no obligation to keep all the data exchanged in the Communications indefinitely, so that data may be canceled and not be accessible from time to time. The User is, therefore, responsible for keeping the Communications data as deemed necessary or appropriate.
The Registered User is responsible for the custody of his username and password, which are for personal and non-transferable use and will notify Mutare immediately if he suspects third-party uses of his username and password. He will be able to manage and modify his profile data at any time in the "My Profile" sections of the platform. If you prefer, the User can contact Mutare through the following email address: [email protected]. Mutare reserves the right to cancel the User's registration at any time and for any reason without any obligation to indemnify the User, eg if there are suspicions that the data (eg age) provided by a User during registration may not be truthful.
6. PURPOSES AND LEGAL BASES OF PROCESSING
Unless otherwise indicated to the User, the collection and processing of personal data by Mutare is for the purpose of:
• Manage and control the previous consultations of the users on the platform through the following email: [email protected]
• Manage and control your registration as a user on the Mutare online platform through the web https://mutarelife.com
• Compliance by Mutare with the applicable regulations.
• The sending of commercial communications on the Platform and/or the sending of newsletters, even by electronic means. The User may oppose receiving these communications through the following email: [email protected]
• Control the computer security of the Platform.
The legal basis for carrying out said treatment is that it is necessary for Mutare to be able to attend to User queries and manage the security of the Platform.
The management, development and control of the contractual relationship derived from the use of the platform service, including:
• The payment of the services received through the Platform.
• The acceptance of this Privacy Policy, the Legal Conditions, the Cookies Policy and any other accepted general or particular conditions.
• Manage your registration as a User on the Mutarelife online Platform owned by Mutare, through any of the means enabled for it, (i.e. the web).
• The provision of Mutare's technical means to allow their use by Users in accordance with the Legal Conditions.
• Assign the Client a Facilitator for those issues that concern him.
• Verify, when necessary, the quality of the services provided to the User through Mutare the terms set forth in the Legal Conditions.
• Respond to requests, queries or suggestions that, where appropriate, the User makes to Mutare through Mutarelife.
• Control the computer security of the Platform.
• Management and control of promotions on the Platform.
• The sending by e-mail of information inherently linked to the use of Mutarelife, as well as the changes and updates that Mutare may make to them.
The legal basis for carrying out said treatment is that it is necessary for Mutare to be able to provide its services and make the Mutarelife service available to the User, as well as manage the security of the Platform.
Marketing (commercial communications on the platform and newsletters). Sending newsletters through the media.
The sending of newsletters will be carried out when the User expressly requests it (i.e., providing their contact information through the website to register for said shipments or if in accordance with the Mutare regulations, they can send the newsletters based on your legitimate business interest (for example, to registered users), granting a right of opposition.
These newsletters will contain articles on topics related to the holistic. Only if the User expressly consents to it, such as when the User so requests. The User has the right to revoke consent at any time through [email protected]
In addition, Mutare may, based on legitimate business interest:
• Carry out satisfaction, service quality and well-being surveys.
• The sending of commercial communications, by electronic means about the Mutarelife Platform including: information about the Facilitators, the benefits of the platform, promotions and news about the platform.
• The User can in any case oppose at any time to the marketing activities through communication to [email protected]
Marketing shipments will continue as long as the User remains registered on the Platform and has not objected to receiving commercial communications.
7. INTELLECTUAL AND INDUSTRIAL PROPERTY
Mutare, creator of the website by itself or as an assignee, is the owner of all the intellectual and industrial property rights of its website, as well as the elements contained therein (for example, images, sound, audio, video, software or texts; trademarks or logos, color combinations, structure and design, selection of materials used, computer programs necessary for its operation, access and use, etc.), owned by Mutare, creator of the website or its licensors. All rights reserved. By virtue of the provisions of the Bill of Law that is in the Cabinet Council of Intellectual Property, the reproduction, distribution and public communication, including its method of making available, of all or part of the contents are expressly prohibited. of this web page, for commercial purposes, in any support and by any technical means, without the authorization of Mutare, creator of the website. The USER undertakes to respect the rights of Intellectual and Industrial Property owned by Mutare, creator of the website. You will be able to view the elements of the portal and even print, copy and store them on your computer's hard drive or on any other physical medium as long as it is solely and exclusively for your personal and private use. The USER must refrain from deleting, altering, evading or manipulating any protection device or security system that was installed on the pages of Mutare, creator of the website.
8. EXCLUSION OF WARRANTIES AND LIABILITY
Mutare creator of the website is NOT responsible, in any case, for damages of any nature that may cause, by way of example: errors or omissions in the content, lack of availability of the portal or the transmission of viruses or malicious programs or harmful in the contents, despite having adopted all the necessary technological measures to avoid it.
9. MODIFICATIONS
Mutare, creator of the website, reserves the right to make the modifications it deems appropriate on its portal without prior notice, being able to change, delete or add both the content and services provided through it and the way in which they appear. presented or located on your portal.
10. LINKS
In the event that www.mutarelife.com contains links or hyperlinks to other Internet sites, Mutare, the creator of the website, will not exercise any type of control over said sites and content. In no case will Mutare, the creator of the website, assume any responsibility for the contents of any link belonging to a third-party website, nor will it guarantee the technical availability, quality, reliability, accuracy, breadth, veracity, validity and constitutionality of any material or information contained in none of said hyperlinks or other Internet sites. Likewise, the inclusion of these external connections will not imply any type of association, merger or participation with the connected entities.
11. RIGHT OF EXCLUSION
Mutare, creator of the website, reserves the right to deny or withdraw access to the portal and/or the services offered without prior notice, at its own request or by a third party, to those users who fail to comply with this Privacy Policy.
12. GENERAL
Mutare, creator of the website, will pursue the breach of these conditions, as well as any improper use of its portal, exercising all civil and criminal actions that may correspond to it by law.
13. MINORS
As indicated in the Legal Conditions, minors may not use the platform, so they must also refrain from providing any data.
14. MODIFICATION OF THE PRESENT CONDITIONS AND DURATION
Mutare, creator of the website, may modify the conditions determined here at any time, being duly published as they appear here. The validity of the aforementioned conditions will depend on their exposure and will be in force until they are modified by others duly published.
15. APPLICABLE LAW AND JURISDICTION
The relationship between Mutare and the USER will be governed by current Panamanian regulations and any dispute will be submitted to the Courts and Tribunals of Panama City.
16. USE OF COOKIES
Mutare uses cookies when a User browses the Mutare website. You can find all the information about these cookies in the Cookies Policy (https://mutarelife.com/cookies)
17. EXERCISES OF RIGHTS BY USERS
To exercise the rights of the User, as well as any other rights that proceed in accordance with the applicable regulations, you must contact the following address [email protected] by email, proving the identity of the applicant.
If what the User intends is to suspend payment of the service, they can do so in the "My Profile" section through https://mutarelife.com and, if what they intend is to completely cancel their account (which will prevent them from returning to access it), you can do so in the "My Profile" section, also through https://mutarelife.com.
Likewise, we inform Users that, in relation to their personal data for which the Facilitator is responsible (including those that the User provides to carry out the Communications), Mutare will manage the rights indicated in the name and on behalf of the Users. Facilitators.